Job Overview
The Support Engineer will work closely with the Director of Support and support team members to deploy K8 solutions, service customers, fix software bugs and provide support internally to staff and our QA team.
Responsibilities and Duties
- Fixing internal and customer bugs.
- Consulting customers via Bugzilla on configuration and best practices related to Slinky, HPC, and Cloud.
- Weekly stand-ups with the support team to discuss current issues and work being done.
- The first year – 18 months:
- Develop an intimate understanding of Slinky, and how it is used by customers.
- Become familiar with Slinky’s source code by working on customer issues and fixing bugs internally and externally.
- After the first year – 18 months, you will be expected to:
- Handle most issues with confidence and know where to start debugging issues.
Qualifications
- Demonstrated communications skills
- QA/Test experience
- Experience in:
- Creating technical documentation
- REST APIs
- Machine learning or HPC workloads
- Experience with:
- Github or Gitlab pipelines
- Creating tickets and being clear on issues; ability to follow up with clients to ensure the ticket is solved
- Proficient in cloud technologies. AWS/Azure/GKE a plus.
- Familiarity with Kubernetes and Linux-scripting tools.
- Problem-solving/analytical skills.
- Compute systems knowledge.
- Assist the team to help with solutions that may meet customer objectives.
- Bonus for experience with Jupyter, Python, Grafana, and observability tools.
