The Support Engineer will work closely with the Director of Support and support team members to service customers, and provide support internally to staff and our QA team.
- Fixing internal and customer bugs.
- Consulting customers via Bugzilla on configuration and best practices related to Slurm, HPC, and Cloud.
- Weekly stand-ups with the support team to discuss current issues and work being done.
- The first year – 18 months:
- Develop an intimate understanding of Slurm, and how it is used by customers.
- Become familiar with Slurm’s source code by working on customer issues and fixing bugs internally and externally.
- After the first year – 18 months, you will be expected to:
- Handle most issues with confidence and know where to start debugging issues.
- A strong understanding of Linux, C, GDB, and support practices.
- C experience is strongly preferred, however, if the candidate has a strong background in Linux and HPC cluster administration then we would still be interested in talking with that candidate
- Willingness to work with existing processes.
- Able to make a case for change, and not just for the sake of change.
- High-Performance Computing exposure with a background or good knowledge of HPC scheduling software.
