Job Overview
The Support Engineer will work closely with the Director of Support and support team members to service customers, and provide support internally to staff and our QA team.
Responsibilities and Duties
- Fixing internal and customer bugs.
- Consulting customers via Bugzilla on configuration and best practices related to Slurm, HPC, and Cloud.
- Weekly stand-ups with the support team to discuss current issues and work being done.
- The first year – 18 months:
- Develop an intimate understanding of Slurm, and how it is used by customers.
- Become familiar with Slurm’s source code by working on customer issues and fixing bugs internally and externally.
- After the first year – 18 months, you will be expected to:
- Handle most issues with confidence and know where to start debugging issues.
Qualifications
- A strong understanding of Linux, C, GDB, and support practices.
- C experience is strongly preferred, however, if the candidate has a strong background in Linux and HPC cluster administration then we would still be interested in talking with that candidate
- Willingness to work with existing processes.
- Able to make a case for change, and not just for the sake of change.
- High-Performance Computing exposure with a background or good knowledge of HPC scheduling software.
